AI Systems Studio / London / United Kingdom
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Terms of Service

Last updated: 25 July 2026

1. About these terms

These Terms of Service (“Terms”) govern services supplied by PushQ (“PushQ”, “we”, “us” or “our”) to the person or business buying them (“you” or “the client”).

These Terms apply together with the proposal, statement of work, project-board scope and invoice for the relevant engagement. If those documents conflict, the statement of work or proposal takes priority for that engagement, followed by these Terms.

You accept these Terms when you approve a proposal, pay an invoice, ask us to begin, or use a deliverable. Nothing in these Terms limits rights that cannot lawfully be limited.

2. Our primary service: the Business AI Review

Our primary advisory service is a Business AI Review: a focused assessment of your workflows, current tools and operational challenges. It is a diagnostic and practical roadmap service—a prescription for what to consider, prioritise and implement.

The audit may include:

  • discovery discussions and review of information you choose to provide;
  • identification and ranking of possible AI or automation opportunities;
  • a written report with findings, assumptions and practical recommendations; and
  • a walkthrough of the report, if included in your proposal.

A review is advisory. It is based on the information available at the time and is not a guarantee that a particular tool, saving, revenue increase or business outcome will be achieved. Estimates and projections are planning assumptions, not promises. You remain responsible for business decisions, procurement, compliance, deployment and verification. The review is not legal, financial, tax, medical or regulated professional advice.

3. Development and implementation work

Development is a separate service unless expressly included in the review proposal. Its scope, price, delivery plan and acceptance criteria will be set out in a proposal, statement of work or project board.

We work sprint by sprint and keep you in regular communication through the agreed project board. The board is the working record of sprint scope, progress, decisions, demonstrations, feedback and approvals.

All development is performed in a sandbox or separate development environment, independently of your live legacy applications. We do not change, connect to or deploy into production systems unless this is separately scoped and expressly approved in writing. You control any production release.

You must review each sprint and provide clear feedback within the review period shown on the project board or statement of work. If no period is stated, it is five business days after we mark the sprint ready for review. Requested changes outside the agreed sprint scope may require a new estimate, fee or delivery date.

4. Your systems and data

Our standard review and sandbox-development process does not require us to access, touch, copy or export your production data. We do not independently enter your live systems or extract your data.

Please do not send us live personal data, production credentials, confidential datasets or regulated information. Use synthetic, anonymised or specifically approved test data wherever data is needed for a demonstration or sandbox build.

If an engagement genuinely requires access to live systems or personal data, that work will not begin until the access, security responsibilities, permitted processing and any required data-processing terms are agreed separately in writing.

You retain ownership and control of your systems and data at all times. You are responsible for backups, access controls, lawful instructions and deciding what may be shared.

5. Client responsibilities

You agree to:

  • provide accurate, complete and timely information;
  • nominate a person able to make decisions and approve work;
  • respond to questions and review deliverables promptly;
  • ensure that materials and instructions you provide may lawfully be used;
  • independently test and validate development work before production use;
  • maintain appropriate backups, security and business-continuity arrangements; and
  • pay invoices in accordance with their stated terms.

Delays, missing information or changed decisions may affect delivery dates and price. We are not responsible for delays caused by the client, a third party or a dependency outside our reasonable control.

6. Fees, payment and invoices

Fees and payment stages are stated in the relevant proposal or invoice. Unless agreed otherwise, work starts only after the required initial payment has cleared. Fees exclude third-party software, licences, hosting, model usage, taxes and other external costs unless expressly stated as included.

Each invoice will include the contracting PushQ entity’s company registration details, registered address, contact information and any other legal or tax particulars required for your records.

Overdue amounts may pause work and move delivery dates. You remain responsible for approved work already completed and non-cancellable third-party costs incurred for the engagement.

7. Business AI Review money-back guarantee

The money-back guarantee applies only to the fee paid for the Business AI Review report and findings. It does not apply to development sprints, implementation, third-party charges, software licences, hosting, usage fees or other services.

If you are dissatisfied with the report or its findings, notify us in writing at contact@pushq.dev, briefly identifying the parts that did not meet your expectations. Time runs from the timestamp when we send or make the final report available:

  • Within 24 hours: 100% of the Business AI Review fee refunded.
  • More than 24 hours but no later than three calendar days: 75% refunded.
  • More than three calendar days after delivery, including notifications made after seven days: 10% refunded.

We aim to return an eligible refund to the original payment method within ten business days after confirming it. This contractual guarantee is additional to, and does not replace, any statutory rights or remedies that apply.

8. Changes, testing and acceptance

We will correct reproducible defects where development does not materially meet the agreed acceptance criteria, provided you report them with enough detail during the agreed review or warranty period. A change of preference, a new requirement, an undisclosed dependency or a third-party change is not a defect and may be quoted separately.

You are responsible for user acceptance testing, security review, legal and regulatory review, accessibility review where applicable, and final production approval. Sandbox results may differ from production because of data, configuration, traffic, integrations or third-party services.

9. AI and third-party technology

We may use AI-assisted tools and appropriately licensed third-party software in providing services. AI outputs and recommendations can be incomplete, outdated or inaccurate, and third-party services can change or become unavailable.

We apply professional judgement and reasonable care and skill, but you must not rely on an AI output or prototype as the sole basis for a high-impact decision. Third-party products remain subject to their own terms, licences, pricing and service levels.

10. Intellectual property

You retain ownership of materials you supply. Once all invoices for an engagement are paid, you own the bespoke final deliverables created specifically for you, except for:

  • our pre-existing tools, know-how, methods, templates and reusable components;
  • open-source or third-party materials, which remain subject to their licences; and
  • generic skills, ideas and experience gained while doing the work.

We grant you a perpetual licence to use any of our pre-existing material embedded in a paid deliverable as necessary to use that deliverable. We will only identify you publicly or show confidential work as a case study with your permission.

11. Confidentiality

Each party will protect the other’s confidential information, use it only for the engagement and disclose it only to people who need it for that purpose or where the law requires disclosure. This does not cover information that is already public, was lawfully known without restriction, or is independently developed.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or applicable statutory rights.

Subject to that:

  • we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, business opportunity or data;
  • we are not liable for production changes made without our written approval, your failure to follow a documented recommendation, or the acts or availability of third-party services; and
  • our total aggregate liability arising from an engagement will not exceed the fees paid to us for that specific engagement.

These limits apply to the fullest extent permitted by law. You should maintain insurance and operational safeguards appropriate to your business and the intended use of the deliverables.

13. Ending an engagement

Either party may end an engagement by written notice if the other materially breaches it and, where the breach can be fixed, does not fix it within a reasonable period after written notice. Either party may also end an engagement immediately if the other becomes insolvent or if continuing would be unlawful.

If an engagement ends, you must pay for work properly completed, approved sprint commitments and non-cancellable third-party costs up to the end date. We will provide paid-for work in its then-current state. Clauses intended to continue—such as payment, confidentiality, intellectual property and liability—remain in effect.

14. General

Neither party is liable for delay caused by events outside its reasonable control, but the affected party must communicate promptly and take reasonable steps to reduce the impact.

We may update these website Terms for future engagements. Changes do not retrospectively alter an existing signed proposal or statement of work unless both parties agree in writing. If part of these Terms is unenforceable, the remaining terms continue.

No person other than the client and PushQ has a right to enforce these Terms. Neither party may transfer an engagement without the other’s written consent, except as part of a genuine sale or reorganisation of its business.

15. Governing law and disputes

Please raise concerns first at contact@pushq.dev so we can try to resolve them promptly and in good faith.

These Terms and each engagement are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a consumer the right to use another court or applicable law.

16. Contact

Questions, notices and refund requests must be sent to contact@pushq.dev.

These Terms are written to be clear and practical. They should be reviewed alongside the proposal and invoice for your engagement.